OPay Digital Services Limited
|Operations Manager / Data Analyst
Lagos, Lagos State, Nigeria
Summary
Currently serving as an Operations Manager / Data Analyst, I act as a domain expert for operations data, owning performance metrics across multiple field sales teams and standardizing KPI definitions to ensure a unified data language.
Highlights
Built and maintained real-time executive dashboards using SQL, Power BI, Lark Base, and Feishu Sheets, transforming raw operational data into clear visual narratives that empower senior leadership.
Conducted in-depth analysis of field operations data, identifying critical performance trends and flagging risk areas to deliver actionable recommendations that significantly enhanced operational efficiency.
Led data reconciliation and integrity enforcement initiatives, reviewing submissions, resolving anomalies, and establishing fact-based reporting standards across distributed teams to ensure data reliability.
Drove laggards-and-champions performance analysis, uncovering operational gaps and proactively proposing targeted improvements based on statistical patterns to optimize team performance.
Integrated AI tools, including Claude, into daily analytics workflows to accelerate SQL query writing, automate data exploration, and ship insights faster, significantly boosting productivity.
Coordinated cross-functional reporting projects and delivered structured operational health updates to leadership on a regular cadence, fostering data-driven decision-making.