About
Data-driven Operations Analyst with over 7 years of experience translating complex operational data into actionable insights across fintech, financial services, and large-scale field operations. Proven ability to own domain metrics, build real-time dashboards, and integrate AI tools to accelerate insight delivery and code development. Eager to contribute to FINN's mission of frictionless, impactful mobility, leveraging advanced analytics for mobility, logistics, and customer operations, with flexibility for relocation to Germany.
Work
OPay Digital Services Limited
|Operations Manager / Data Analyst
Lagos, Lagos State, Nigeria
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Summary
Currently serving as an Operations Manager / Data Analyst, I act as a domain expert for operations data, owning performance metrics across multiple field sales teams and standardizing KPI definitions to ensure a unified data language.
Highlights
Built and maintained real-time executive dashboards using SQL, Power BI, Lark Base, and Feishu Sheets, transforming raw operational data into clear visual narratives that empower senior leadership.
Conducted in-depth analysis of field operations data, identifying critical performance trends and flagging risk areas to deliver actionable recommendations that significantly enhanced operational efficiency.
Led data reconciliation and integrity enforcement initiatives, reviewing submissions, resolving anomalies, and establishing fact-based reporting standards across distributed teams to ensure data reliability.
Drove laggards-and-champions performance analysis, uncovering operational gaps and proactively proposing targeted improvements based on statistical patterns to optimize team performance.
Integrated AI tools, including Claude, into daily analytics workflows to accelerate SQL query writing, automate data exploration, and ship insights faster, significantly boosting productivity.
Coordinated cross-functional reporting projects and delivered structured operational health updates to leadership on a regular cadence, fostering data-driven decision-making.
Deep K. Tyagi Foundation (DKT)
|Sales Operations Lead / Power Platform Developer
Lagos, Lagos State, Nigeria
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Summary
As Sales Operations Lead, I owned operational data systems across sales, inventory, and compliance, designing and maintaining Power BI dashboards that replaced manual Excel-based reporting with real-time KPI visibility.
Highlights
Drove monthly sales revenue growth from #400M to #1.3B through improved process execution, data-backed performance tracking, and cross-functional operational alignment, achieving a 225% increase.
Automated OCR-based data extraction for 500+ documents monthly via Power Automate, reducing manual processing workload by 90% and enabling analysts to focus on higher-value insight generation.
Applied statistical and predictive modeling to support sales forecasting, fraud detection, and risk analysis, strengthening internal controls through data-driven decision frameworks.
Developed Power Apps solutions with approval and reporting workflows, significantly improving cross-department turnaround time and process documentation.
Managed end-to-end data pipelines from vendor and stakeholder sources, ensuring data consistency and integrity across all reporting tools.
Polaris Bank Limited
|Internal Control Officer
Owerri, Imo State, Nigeria
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Summary
As an Internal Control Officer, I conducted internal audits to ensure compliance with CBN regulations, KYC standards, and internal control policies within a regulated financial services environment.
Highlights
Redesigned Excel-based financial dashboards, applying process optimization to reduce monthly close-out time by 40%.
Analyzed large transaction datasets to detect anomalies and reduce fraud risk, identifying #86M in potential fraud exposure through systematic reporting discrepancy analysis.
Conducted internal audits to ensure stringent compliance with CBN regulations, KYC standards, and internal control policies, mitigating regulatory risks.
Supported leadership with audit readiness, regulatory reporting, and structured risk mitigation initiatives, enhancing organizational preparedness and compliance posture.
Education
Delta State Polytechnic
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HND
Statistics
Languages
English
German
Certificates
Google Data Analytics Professional Certificate
Issued By
Coursera
Microsoft Power Platform Fundamentals (PL-900)
Issued By
Microsoft
Business & Data Analytics Certificate
Issued By
Digital Regenesys
Skills
Analytics & Querying
SQL (Advanced), DAX, Power Query, Python (Pandas, NumPy), Statistical Analysis.
Data Visualization & BI
Power BI, Feishu Sheets, Lark Base, Excel (Advanced), Dashboard Design, Data Storytelling.
Operations Domain Expertise
Logistics Reporting, Performance Tracking, KPI Standardization, Risk and Damage Analysis.
AI-Assisted Development
Claude, Cursor, AI-assisted Development.
Data Integrity & Reconciliation
Anomaly Detection, Metrics Standardization, Discrepancy Resolution, Audit-Grade Reporting.
Cross-Functional Collaboration
Stakeholder Management, Async Communication.
Automation & Workflow Tools
Power Automate, Power Apps, SharePoint, Dataverse, GitHub, Azure DevOps.
Financial Analysis
Sales Forecasting, Fraud Detection, Risk Analysis, Internal Controls, Compliance, Regulatory Reporting.
Process Optimization
Operational Efficiency, Data Pipelines, ETL.